How do I buy?
Visit the main office of Chloesu (22-1 Beonyeong-ro 124beon-gil, Nam-gu, Ulsan) Directly purchase on-site or to the Chloe Soo head office (052-274-8899) Give us a call and the staff will guide you.
How do I cancel my purchase?
All of Cloisoo products are made with the spirit and passion of craftsmen. Because it goes through dozens of delicate work processes, if you want to cancel, you must notify us within 1 hour of the order day. If you wish to cancel your order, please contact the Cloisu Head Office (052-274-8899) immediately. However, if the production has already been processed, please understand that it cannot be canceled.
How is the A/S service?
When requesting A/S, you must bring your Cloisoo warranty. It takes at least 2 to 4 weeks, and the restoration period of silverware is It is decided after consultation with Myeongin Lee Soo-kyung, and we will contact you later. In principle, one year free A/S is provided, but if the material is damaged due to use, Regardless of the warranty period, repairs may be performed for a fee. For other details, please contact the Chloe Su main office (052-274-8899) and we will assist you.
Can I collect it on the same day of purchase?
Cloisoo products may be subject to change depending on availability. Items in stock can be picked up on the same day only for morning orders. (Express courier) All subsequent shipping charges are the responsibility of the customer. (Not available in Jeju and mountainous areas)
What are the business hours of the main store?
It is open from 10:30 AM to 8 PM. Closed Monday through Saturday and Sunday.